Qaytarma qaydaları

You can return an item within 14 days of delivery. Items must be unused, unwashed and in their original condition with tags attached.

To start a return, email hello@ameliaknitroom.com with your order number before sending anything. We will reply with the return address and instructions. Parcels sent without contacting us first cannot be accepted.

Return shipping
The buyer pays for return shipping. Please send the return by tracked mail, marked as "Returned goods". Any customs charges on the return parcel are paid by the buyer.

Items that cannot be returned
- Baby clothing that has been worn or washed, or whose tags have been removed (for hygiene reasons)
- Personalised items (for example, with a name or custom details), unless they arrive damaged or not as ordered

Damaged, faulty or wrong items
We check every item and all order details before shipping. If your order still arrives damaged, faulty or not as ordered, email us within 7 days of delivery with your order number and photos. You can choose a free replacement or a full refund. If we ask you to send the item back, we pay the return postage.

Refunds
Once we receive and inspect your return, we will email you. Approved refunds are made to your original payment method within 5 business days; your bank may take a few more days to show it.

Cancellations
You can cancel an order free of charge until it has been shipped. Email us as soon as possible with your order number.

Your rights
This policy does not affect your statutory rights under the consumer laws of your country.

Contact
Questions? Email hello@ameliaknitroom.com.